Zara Healthcare Ltd is an organisation based in Norwich City that provides supported accommodation and domiciliary care services across England. The organisation is registered with the Quality Care Commission (CQC) to provide services to children, young people, adults, and older adults who have care and support needs; this includes people with mental health problems, learning disability and those who misuse substance. We aim to help our people to develop independence and to acquire skills to help them live independently. We aim to accomplish this by providing high standard accommodation and a supportive environment for people which altogether safeguards their wellbeing and welfare and promotes their development.
At Zara Healthcare Ltd we uphold the core values of an anti-discriminatory and anti-oppressive approach in providing support and guidance to people. We also promote diversity and ensure sure that each young person’s values are upheld and respected within our service delivery. We have mutual expectations for our young people and our staff to respect people’s values in regards to religion, culture, race, sexuality, sexual orientation, disabilities and impairments. We deliver services that respect young people’s dignity privacy.
We understand that people need to be in a safe and nurturing environment to thrive in their health and develop. Therefore, we always ensure that are our accommodations are clean, safe, and comfortable. We provide an environment that empower people to exercise decision making, achieve independence and understand their human rights.
Support and advice
We recognise that people benefit from support and guidance during to help them develop independence. We support each person based on their individual needs and according and to their personalised support package. The level of support that are offered is determined by their assessed needs and risks.
Our support packages include:
We also offer additional support for young people with complex need, this includes:
- CSE Awareness
- Anti-social behaviours
- Drug and Alcohol
- Obtaining official documentation
- Additional staff support i.e 2:1 support or waking nights
Placements
Zara Healthcare Ltd has a 24-hour emergency service. We can accommodate people on a emergency placement basis. We offer this service to young people who need immediate accommodation until a placement plan is ratified. People placed on this basis will also be offered guidance and support that will prepare them to transition to the most suitable accommodation to meet their needs.
Categories of Service Users whom we cater for: